Viewing the Credit Card Logging Queue

Use the Credit Card Logging Queue to view authorization request and responses, as well as settlement requests and responses. When you display this information, you can track how long a transaction takes, and determine quickly if there is a problem with a transaction. This queue typically only shows declined and failed transactions, unless your system is set to show authorizations, as well. See your system administrator for more information on the LOG.CC.AUTHS control record.

To view the Credit Card Logging queue:

From the System > System Files > Credit Card Setup menu, select Credit Card Logging Queue to display the Credit Card Logging Queue screen.
To include a specific processor, in the Processor field, press F10 and select one of the following:
All – Includes all processors. This is the default.
Vital
NDC
FDMS
NBSI
BOM

To include a specific branch or territory, in the Br/Tr/All field, enter the branch or territory. To include all branches or territories, type All.
To include a specific merchant, In the Merchant # field, enter the merchant ID number.
To include a specific batch number, in the Batch # field, enter the number assigned to a group of transactions. This number is assigned when the Credit Card End of Day Settlement Report runs.
In the Start Date field, enter the first date of the period you want to include in this report. The default is the current date.
In the End Date field, enter the last date of the period you want to include in this report. The default is the current date.
Use any of the following hot keys to further process the information:

Hot Key	Function
View Request	Displays the actual data for the request sent to the processor.
View Response	Displays the actual data for the request received from the processor.
Print	Sends the report to your Hold file where you can view or print the information.

Set options, if needed, and generate the report.