Running the Msg-Ack Utility

Run the Reprocess Msg-Ack utility if files or file attachments do not reach their intended destination, for example if a document reaches its intended destination but its attached signature capture does not.

To reprocess the Msg-Ack:

1. From the System > System Files > Document Imaging menu, select Reprocess Images in MSG-ACK to display the Reprocess Msg-Ack screen.

2. Use the Begin hot key to reprocess the files located in the Msg-Ack directory.

3. Press Esc to return to the Imaging main menu.

4. Check the intended destination to ensure the files were processed correctly.

See Also:

Running the Imaging Invoice Exception Report

Copying, Moving, or Deleting Images

Deleting or Editing Images in the Index