When the system receives 997 acknowledgments from trading partners for sent items, one of the following occurs in the EDI Outgoing Status Queue:
If the 997 shows no errors, the system removes the document from the queue.
If the 997 contains an error code 
, the document remains in the queue and the status reads ACK ERROR.
If the 997 contains an alert code 
, the document remains in the queue and the status reads ACK ERROR.
When this occurs, you need to find the error code and resolve the error.
The Ack Error status displays when a trading partner has sent a 997 functional acknowledgment with an error code E for accepted with errors, or R, M, W, or X for rejected. You can find the 997 error code in one of the following places:
Change log in the header of the order
On the Header screen in order entry, use the Change Log hot key to display the Change Log Viewing screen. From this screen, use the Change ShipDate/Inv# hot key and select ALL. The change log entries for all the generations of the order display. The error entries should read ** EDI 997 ACK ERROR CODE: E** for errors noted, or ** EDI 997 ACK ERROR CODE: R** for errors rejected.
Inbound Document Archive
On the Inbound Document Archive screen, use the Select hot key to list the 997 documents. Use the View hot key to display the document data. Locate the error code in the AK5 segment. Below are two examples of 997 data with error codes:
The first example shows that the purchase orders being acknowledged were rejected (code R):
ST*997*305362457
AK1*PO*2171
AK2*850*0001
AK5*R
AK2*850*0002
AK5*R
AK9*R*2*2*0
The second example shows that the purchase order being acknowledged was accepted, but errors were noted (code E)
SE*8*305362457
ST*997*0181
AK1*PO*182
AK2*850*0001
AK5*E
AK9*E*1*1*1
SE6*0181
The Ack Error status displays when a trading partner has sent a 997 functional acknowledgment with an E or R error code. Handle documents with these errors as follows:
E - The trading partner accepted the item with errors.
In the EDI Outgoing Status Queue, use the Manual 997 hot key to manually post the item and clear it from the queue.
R, M, W, or X - The trading partner rejected the item.
Contact the trading partner to determine what caused the error. Resend the document after resolving the problem. Then use the Delete hot key to remove the entry with the Ack Error status from the queue.
See Also:
Maintaining the EDI Outgoing Status Queue