To push a level:This topic explains the following two features:
Drilling down
Pushing a level
Drilling down is the ability to access additional information about a transaction. For example, you are reviewing the shipping status of a customer's order, and you need to see what items are on the order. You can use the View or Edit hot keys to view the original transaction or additional information.
When you are pushing a level you suspend the current task and begin another. For example, you are waiting for a customer to complete their order. Another customer needs an inventory check. You can suspend the current order to check the inventory.
To push a level:
Select an option from the menu.
Perform the new task.
Press Esc until you close the new task and return to the screen where you were working the original task.