How Contact and Entity Information is Mapped to Microsoft Outlook Contacts

Contact and entity records in Eclipse and those in Microsoft Outlook have slightly different fields. The sections below describe the mapping between fields in the Eclipse records and the Outlook contact record. The sections also describe what changes made in Outlook are not synced back to Eclipse.

• Contact and Company Name

  To view the full name information in Microsoft Outlook, click Full Name in the contact record to display the Check Full name dialog box.

  Eclipse Contact or Entity Field	Microsoft Outlook Contact Record Field
  First Name	First Name
  Middle Name	Middle Name
  Last Name	Last Name
  Title	Job Title
  Salutation	Title
  Company Name	Company If it is a contact record, the Eclipse contact's primary entity it is associated with is listed here.

• Address

  Microsoft Outlook provides multiple address options: one for home, business, and other. The address from Eclipse maps to the business address in Outlook. When you synchronize data, the business address in Outlook is the contact's main address in Eclipse.

  Eclipse Contact Field	Microsoft Outlook Contact Record Field
  Address	Business Address
  City	Business City
  State	Business State/Province
  Zip Code	ZIP/Postal Code

  When you synchronize data, if the address has changed in the Outlook record and the Eclipse contact record has the Use Entity Address field flagged, the system ignores the changes in the Outlook record.

• Phone Numbers

  Phone numbers in an Eclipse contact are assigned codes and descriptions to help identify the numbers, such as BUS for a contact's primary business number. Valid codes are defined in the Valid Phone Codes control maintenance record.

  When mapping phone numbers to the contact record in Microsoft Outlook, and vice versa, the system looks for common strings in the Codes field in the Eclipse contact record to identify the phone number's type, such as BUS, FAX, or MAIN. If the system cannot determine the phone number type from the code, it then looks at the free-form Description field for the number for common strings, such as Business, Fax, or Main Office.

  The first match of each of the phone number type is mapped as described in the following table. If an Eclipse contact has multiple phone numbers with the same code, such as multiple BUS numbers, the system maps the first one listed in the Eclipse contact record.

  Eclipse Phone Type	Microsoft Outlook Contact Record Field
  BUS MAIN	Business Phone
  HOME	Home Phone
  FAX	Business Fax
  MOBIL CELL	Mobile

  Note: The system maps the first phone number in the Eclipse contact record that does not match one of the phone types above to the Other Phone Number field in Microsoft Outlook. To display the Other field, in the Outlook Contact record, select the down arrow next to any phone number and select Other.

• E-mail and Web Addresses

  Eclipse Contact Field	Microsoft Outlook Contact Record Field
  E-Mail Address	E-mail, E-Mail2, and E-mail 3. Microsoft Outlook provides room for up to three e-mail addresses for a contact. The system maps the addresses to E-mail, E-mail 2, and E-mail 3 in the order they are listed in the Eclipse contact record. Note: At this time, e-mail types and descriptions are not mapped to the Microsoft Outlook contact record.
  WWW Address	Web page address