Displaying the Returned Goods Queue

You can display the products returned to your company by customers or vendors. The Returned Goods Queue displays these items to assist you in your analysis and handling of these items.

Note: Purchase orders that have in-process quantities do not display on the Returned Goods Queue.

Use the Return Goods Queue Default Select Option control maintenance record to indicate if you want to run the Returned Goods Queue by buy line or price line. This entry determines the field that displays in the header. The default is buy line.

To verify returned goods, see Verifying Returned Products in the Sales Management documentation.

To display the Returned Goods Queue:

From the Purch > Queues menu, select Returned Goods to display the Returned Goods Queue screen.
In the Branch field, enter the branch number for which you want to display returned products.
In the Buy Line field, enter a buy line ID or press F10 to select from a list. Leave the field blank to run for all buy lines.
In the Buyer field, enter the buyer ID for which to run the queue. Press F10 to select from a list. Leave the field blank to run for all buyers.

In the Type field, select a type to display. Use product types to decide what happens to the returned goods in the Returned Goods Queue after you accept the return. You have the following types from which to choose:

Type	Description
R - Review	Item must be examined before returning the item to inventory.
F - Defective	Item cannot be returned to inventory.
O - Overship	Returned to inventory, but the on-hand quantity is not affected until the decision is made by the purchasing agent to keep the extra inventory shipped. If the inventory is kept, the purchasing agent changes the Type to S for Stock on the purchase order.

Note: The system does not check the projected inventory level (PIL) unless the Type is Stock.

Press Enter and the queue populates. If no products were returned, the following message displays: No items found.
Press Esc to return to the main menu.