The Returned Goods Queue displays products being returned by a customer and the order on which the products were purchased. In addition, the queue displays products received from a vendor with one the following issues:
Defective – Broken and unusable.
Over-shipped – Too many products shipped and there is limited storage capacity.
Not as Ordered – Something incorrect with the item, such as wrong size or color.
In addition, products from an incoming transfer or an inventory adjustment can cause items to display in the Returned Goods Queue. Return these items to a vendor for credit or dispose of them in some manner. If you apply a credit or rebill on a returned good that has been released from the queue, the new orders created do not display in the Returned Goods Queue.
You can sort and change the view on the Returned Goods Queue and return products to specific branches, if needed. Items remain listed on the Returned Goods Queue until you add them to an open purchase order to replace defective and not-as-ordered items or until they are disposed.
Products do not display on the Returned Goods Queue if they are on a transfer order you have not received. Future orders will display on the queue, but not future transfers.
Note: Return purchase orders are not included in work ticket printing.
Use the following control maintenance records to indicate how you want to handle returned goods:
The Update Cost On Sales Order From Tagged Return Purchase Order control maintenance record indicates if the system updates the sales order when a purchase order is created from this queue. If this record is set to Yes, the cost on the return purchase order is added to the sales order to which the cost is tagged.
Use the Return Goods Queue Default Select Option control maintenance record to indicate if you want to run the Returned Goods Queue by buy line or price line. This entry determines the field that displays in the header. The default is buy line.
The Exclude Original Sale Line Item Comment From Return P/O control maintenance records indicates if you want to copy the original sales order line item comments to a purchase order created from the Return Goods Queue.
This section provides workflow diagrams for the following scenarios:
See Also: