You can assign a user at a branch to be the Palm RDC administrator in the RDC Administrator Settings control maintenance record.
It is not mandatory to assign an administrator. If an administrator is not assigned, the user assigned to the User to be Messaged with New Order # field on the Remote Order Entry Parameters screen will receive information that an RDC administrator routinely receives.
The RDC administrator and the user defined on the Remote Order Entry Parameters screen are meant to receive different information, unless they happen to be the same person. The user defined on the Remote Order Entry Parameters screen receives a basic notification that a new order has been entered on a Palm device.
An RDC administrator receives the following information:
Existence of a new order entered on a Palm device.
Notification of a change to a customer’s shipping address.
Notification of a change to a customer’s existing purchase order number. If a purchase order number is added and there was no number assigned to which to default, the RDC administrator is not notified of the new number.
Notification of a change to a customer’s existing release number. If a release number is added and there was no number assigned to which to default, the RDC administrator is not notified of the new number.
Notification when the user specified in the Ordered By field on the RDC Header screen does not match any of the users listed as authorized personnel on the Customer Authorization Maintenance screen, or if a name was not specified in the Ordered By field on the RDC Header screen and the customer requires that one of the names from the Customer Authorization Maintenance screen be specified.
Notification of the number of items in a cycle count queue that were successfully counted, for example, 2543 of 2543.
Notification that the zip code did not match the city. If that happens, the system uses the defined ship-to address assigned to the customer record and includes in the message the ship-to address that the user attempted to enter.
Results from the RDC Sync Log report, sent automatically upon transferring information to Eclipse.
Notification of incorrect customer settings. Examples of incorrect could be that no ship branch or price branch override is defined, or the customer is invalid.
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