To edit an RDC billings of usage error:Two main types of errors can occur when working with consignment billing of usage:
Incorrect or unrecognized product IDs have been uploaded.
Negative on-hand quantities have been uploaded.
Follow the tasks below to resolve these issues.
If you find a ***RDC Product Not Found*** error when you are reviewing uploaded RDC billings of usage for consignment locations, resolve the error by doing the following:
Determine for which product the error occurred.
Edit the product description.
For Levels counts, manually calculate the quantity to bill based on maximum stocking levels.
For example:
An error occurred for the ABC widget's levels count. The widget's maximum stocking level is 20. The levels count for the widget was 5. Subtract the count, 5, from the maximum stocking level, 20, to determine how much product was used, which is 15. Bill for a quantity of 15.
Edit the billed quantity.
After resolving an order error, process the billing of usage.
To edit an RDC billings of usage error:
Display the billing of usage either from your message queue or the Remote Order Entry Review Queue.
In the Product Description field, locate the ***RDC Product Not Found*** record.
Use the Part# entered to determine the actual item.
Delete the ***RDC Product Not Found*** record and replace it with the actual product ID.
If this order is for a Levels count, use the Lvl entered to calculate the quantity to bill:
Review the item's maximum stocking level.
Subtract the on-hand quantity in the Lvl entered description from the maximum stocking level to determine the quantity to bill.
Note: You do not need to perform step 6 if the order is for an order count.
Press Esc to save updates and exit the screen.
If you encounter negative on-hands when counting stock levels using Palm RDC, you must resolve the quantities by doing the following:
Run a consignment transfer to bring the quantities to zero.
After the consignment transfer, cycle count and adjust the actual on-hand quantities.
Note: If you have a negative on-hand quantity and enter zero, the RDC application will ignore the zero. No credit will be given to the customer and the on-hand quantity will not move to zero when uploading. If you must issue that credit in conjunction with the adjustment to zero from a negative on-hand, you must make the postings manually.
To handle
negative on-hands with stock level counts:
Run the Inventory Valuation Report to identify all items with negative on-hands.
Create a consignment transfer for items with negative on-hands to bring their on-hand quantities to zero.
Cycle count the items at the customer's location.
Adjust the on-hand quantities in the branch to their correct on-hand quantities.
Note: If a customer has used more than you provided, it is most likely due to over-shipping.
See Also:
RDC Replenishment Transfers for Consigned Inventory Overview