Resolving RDC Replenishment Order Errors

If you find a ***RDC Product Not Found*** error when you are reviewing uploaded RDC replenishment orders for non-consignment locations, resolve the error by doing the following:

Determine for which product the error occurred.
Edit the product description.
For Levels counts, manually calculate the quantity needed based on minimum and maximum stocking levels.

For example, an error occurred for the ABC widget's levels count. The widget's minimum stocking level is 10 and its maximum stocking level is 20. The levels count for the widget was 5. Since the count is 5 below the minimum, order a quantity of 15 to bring the widget quantity back to its maximum stocking level of 20.

Edit the ordered quantity.

After resolving an order error, process the transaction as you would any delivery order.

To edit an RDC replenishment order error:

Display the order either from your message queue or the Remote Order Entry Review Queue.
Review the quantity and items ordered.
In the Product Description field, locate the ***RDC Product Not Found*** record.
Use the Part# entered to determine the actual item.
Delete the ***RDC Product Not Found*** record and replace it with the actual product ID.
If this order is for a Levels count, use the Lvl entered to calculate the quantity to order:

Review the item's minimum and maximum stocking levels.
If the quantity in the Lvl entered description is below the minimum stocking level, enter the quantity required to bring the stocking level back to the maximum.
If the quantity in the Lvl entered description is above the minimum stocking level, delete the item from the order as additional quantity is not needed.

Note: You do not need to perform step 6 if the order is for an order count.

Process the order.
Press Esc to save updates and exit the screen.