Reviewing Uploaded RDC Count Information

When you upload RDC count information for non-consignment customers from the Palm device to the system, the system sends the count information to the following places:

RDC Administrator's Hold Entries as a sync log.
Defined user's message queue if an order is created from the count information.
Remote Order Entry Review Queue if an order is created from the count information.

Upon notification that count information is uploaded and orders created, review the information or orders.

Note: If you have customer locations that use flat files instead of Palm devices to collect count data, upload and process the data using RDC Flat File Processing.

To review count information in a sync log:

From the System > Printers menu, select Your Hold Entries to display the Spooler Control screen.

Note: You must be the RDC Administrator for the shipping branch to access the sync log from Your Hold Entries.

Select the sync log from the list of reports.
Use the View hot key to display the RDC Sync Log Report.

The customer name, transaction number, and type of uploaded information display at the top of the report.

View the following information:

Column	Description
Customer Part #	The part number used by the customer for the item. If the uploaded information was from Auto Replenishment, the number is preceded by an exclamation point (!).
Eclipse Part #	The product ID corresponding to the customer part number.
Description	The first line of the product description stored in the Eclipse Product File. If an uploaded product is not found, or if there is an error, the description as defined in the Palm RDC And Pocket OE Default Product If Not Found control maintenance record displays.
Location	The customer location for the product.
CN	If the uploaded information was from Auto Replenishment, the override customer part number for the product.
Customer Name	If the uploaded information was from Auto Replenishment, the customer for whom the information was uploaded.
Qty	The quantity scanned or entered for the product if this was a normal order count.
Level	The quantity counted for the product if this was a normal levels count. The total levels count displays at the bottom of this column.
MinQty	The minimum stocking level defined for the product if this was a normal levels count.
MaxQty	The maximum stocking level defined for the product if this was a normal levels count.
Ordered	The quantity ordered for the product, if any.

Press Esc to exit the screen.
Edit the order, if needed.

To review an order from your message queue:

From the System menu, select Message System to display the Message System screen.
Use the Recvd hot key to display the Received Messages screen.
Select the RDC Order message.

Note: You must be defined as the defined user to receive RDC order creation messages.

Use the View hot key to display the Order Entry screen for the order.
Review the following information:

Field	Description
Bill To	The bill-to defined for the customer.
Ship To	The ship-to defined for the customer.
Qty/Unit	The amount ordered for the item, along with its unit of measure, such as 1 each (ea), 1 box (bx), or 1 case (cs).
Product Description	The product description for the ordered item. If an ordered product is not found, or if there is an error, the description as defined in the Palm RDC And Pocket OE Default Product If Not Found control maintenance record displays, along with the following: The part number entered on the Palm device. If this order is for a levels count, the level entered for the product. Find out which product this error is for and edit the order.

Process the order.
Press Esc to save updates and exit the screen.