Appending to Trackers in Pocket Job Queue

Use the tracker Append screen to add new comments to a tracker.

There are two variations to this screen, depending on your Pocket Job Queue preferences:

Append and forward list viewing – Displays the Append screen with a space for entering the append comments and the tracker Forward List.

Append and comment viewing – Displays the Append screen with the original tracker comments and a space for entering your append.

To append to a tracker:

Tap the drop-down () in the upper right corner to change the current tracker view (Append, Forward, View, and Header).

The current view displays as the name of the drop-down. You can also tap the Left Arrow and Right Arrow keys in the lower left corner to move between the different tracker views.

Select the append type:
Internal Append – Users of the host system, not customers or vendors can only view comments.
External Append – Customers and vendors, as well as users of the host system can view comments.
Close Both – If you denoted as Final Action on the tracker, close the tracker's internal and external statuses and append a comment.
Close External – If you denoted as Final Action on the tracker, close the tracker's external status, and append a comment. The tracker remains open with an internal status.

Tap Done to save changes and return to the previous screen.