Closing Trackers in Pocket Job Queue

If your user ID is in the Final Action field, you can close the tracker, either externally, or both externally and internally.

Closing a tracker externally while keeping it open internally allows you to complete all customer-facing processes while allowing you time to complete your internal processes. For example, you close a tracker externally because all customer-facing work is complete and so far as the customer is concerned, the issue on the tracker is resolved.

Closing a tracker both externally and internally means that there is no more work needing to be completed on the tracker. This value is the default when closing a tracker.

There are two ways to initiate the closing action for a tracker:

By using the Views icon from the Trackers for [user ID] screen.
By selecting a tracker and displaying the Append view.

Closing the tracker removes your name from the Forward List. The tracker remains in your queue, without a status, until you synchronize the Palm device with the host system.

Tap the asterisk at the end of a modified tracker to display the Undo Changes screen. You can discard any changes to the tracker, including whether you closed it, prior to uploading the data to the host system.

To close a tracker using the Views icon:

Start the Pocket Job Queue application.
Tap the Views icon of the tracker you want to close.
Select Close.

The application displays the Closing Comments from [Tracker ID] screen.

Tap the drop-down () and select whether to close the tracker both internally and externally, or just externally.
Enter a closing comment. This comment is required.
Tap Done to return to the previous screen.

To close a tracker using the Views icon:

Start the Pocket Job Queue application.
Select the tracker you want to close.
Tap the drop-down () in the upper right corner to change the current tracker view to Append. You can also tap the Right Arrow key in the lower left corner to move to the Header view.
Tap the drop-down () and select whether to close the tracker both internally and externally, or just externally.

Enter a closing comment. This comment is required.
Tap Done to return to the previous screen.