Assigning Employees to Monitor Remote Orders

Use the Customer Remote Messaging Maintenance screen to identify which employees are notified about various types of remote orders. For example, the system can send messages about e-mail orders to one person, and messages about Web orders to another.

Any settings for the individual order types override the Default User Messaged fields on the Remote Order Entry Parameters screen.

Before you begin, verify that a customer maintenance record exists for this customer.

To identify employees for remote order entry notification:

From the Files menu, select Customer to display the Customer Maintenance screen.
In the Customer/New field, enter the customer name.
Use the Remote hot key to display the Remote Order Entry Parameters screen.
Use the Remote Messaging hot key to display a list of Remote Order Entry selections.
Select Remote Order Entry from the list to display the Customer Remote Message Maintenance screen.
Identify the users who will monitor remote orders using the following fields:

Note: To assign multiple users to one field, either assign a message group or use the Multi hot key to assign several users.

Field	Description
User to be Messaged Upon Log In	User ID or Message Group notified whenever the remote user logs in.
User to be Messaged With New Order #	User ID or Message Group notified whenever the remote user enters a new remote order.
User to be Messaged With Order Changes	User ID or Message Group notified whenever the remote user changes the order.
User to be Messaged With Errors	User ID or Message Group notified whenever a remote order has one or more errors.
Remote Order Queue User	User ID or Message Group responsible for monitoring orders in the Remote Order Entry Review Queue and clearing the orders for processing.

Press Esc to save your changes and exit the screen.