Reviewing Remote Order Entries

Use the Remote Order Entry Review Queue to track the orders your customers have placed remotely via telephone modem, portable device, e-mail, or Web browser.

When a customer is set up for ROE, your company can designate employees who will be notified whenever a customer logs in, or submits or edits a sales order. The orders are then reviewed in this queue, where they are cleared for processing.

To review remote order entries:

From the Orders > Queues menu, select Remote Order Entry Review to display the Remote Order Entry Review Queue screen.
In the Branch/Territory field, enter the branch or territory you want to review remote orders for. Enter ALL to review orders for all branches and territories.
In the User ID field, enter the user ID of the employee who is assigned to monitor the orders, or leave the field blank to list all orders.
In the Src field, enter the type of remote order you want to see (for example, enter ROE for Remote Order Entry).
Review the following fields:

Field	Description
Order#	A letter followed by a series of unique numbers that identifies the order.
Customer (Bill-to)	The name of the individual or company that pays for the order. Use the Ship-To hot key to view the customer to which the order is shipped.
Sta	The current shipment status of the order.
Order Value	The total price of the items on the order.
Src	The method used to enter the order; for example, ROE.
Error	Identifies any errors that occurred.

Use the following hot keys, depending on what actions you want to take.

To...	Use this hot key...
open a selected order for viewing	View The Order Entry Body screen displays in view-only mode.
open a selected order for editing	Edit The Order Entry Body screen displays in Edit mode.
remove an order from the queue	Clear The order is cleared from the queue.
further narrow your search	Slct The ROE Review Queue Selection screen displays. You can enter an additional branch, user ID, order source (EDI, WOE, Palm, etc.), customer, and order status.
correct processing errors for a selected order	Error Detail The Error Detail screen displays. The system lists each error separately. Select an error and do one of the following things: Use the View hot key to view the error. (The order opens in view-only mode.) Use the Edit hot key to edit the error. (The order opens in edit mode.) Use the Clear hot key to remove the order from the list.
view the customers to which the orders in the queue ship	Ship-To The Customer field changes to display the ship-to customer.
remove all orders that do not have associated errors from the queue	Clear Orders W/O Errs All error-free orders are cleared from the screen. When prompted, confirm that you want to clear all the orders that do not have errors.

Press Esc to clear the screen.