Adding Warranty Information to Returns

Use the Warranty Information screen to capture the information required to use the warranty on a product being returned. This topic describes the default Warranty Information screen. However, your company may use a custom screen, which was set up to gather specific warranty information that your suppliers require. If your screen does not look like the one described here, see your manager for information about how to use it.

To add warranty information to a return:

Begin a return order and display the order's Body screen.
Enter a negative quantity of the product you want to return. The Return Goods Verification screen displays.
Use the Warranty hot key to display the Warranty Information screen.
Complete the following fields, as needed, for this warranty:

Field	Description
Order ID	The number that identifies the order from which this product was originally sold.
Ticket #	The manufacturer's warranty number for the product.
End User Name	The name of the person who purchased the product.
End User Address	A location where the user organization may be communicated with in writing.
End User Address	Any additional address information that did not fit on the first Address line, for example, the suite number.
City	The city where the person lives.
Phone Number	The telephone number of the company or individual who is returning the product.
Install Date	The date the product was installed at the job site or customer' s location.
Installed By	The name of the company or individual who installed the product.
Warranty Terms	A description of what the warranty covers.
Reason	The reason the customer is returning the item.

Press Esc to return to the Return Goods Verification screen, and continue processing the return.