Changing a Sales Order's Ship-To Customer

You can edit a sales order's ship-to customer, as needed. Any new ship-to customer you choose must be set up beforehand in Customer Maintenance.

You can also change the delivery address for a single order, as needed. For information on how to do this, see Changing a Sales Order's Delivery Address.

Note: If you change the zip code that causes the tax exempt status to change, the system prompts you to accept or deny the tax exempt status for the invoiced generation. Open generations are not affected and follow standard Eclipse taxation rules.

To change a sale order's ship-to customer:

Create or open a sales order and display the order's Body screen.
Use the Header hot key to open the Header screen.
In the Ship To area, move the cursor to the line that displays the ship-to customer name, and enter a new ship-to customer. If more than one ship-to customer matches the text you enter, select a new ship-to customer from the list that displays.
When prompted to change the ship-to (delivery) address to the new customer's, enter either of the following:

Y — To change the actual delivery address to the address that is on file for the new ship-to customer.
N — To keep the actual delivery address that currently displays on the order.

If prompted to reprice items, choose any of the following options:

Y — Reprice all items, except for any prices that have been manually overridden, according to the pricing set up for the new ship-to customer.
N — Leave all item pricing as is.
A — Reprice all items, regardless of manual overrides, according to the pricing set up for the new ship-to customer.

Note: If your new ship-to customer uses a different primary currency than the current ship-to customer, you are first asked whether to use the new ship-to customer's base currency to display order pricing. If you enter Y, the order displays in the new ship-to customer's primary currency, and is also repriced according to the new ship-to customer's pricing matrixes. If you enter N, the order continues to display in the same currency, and you are prompted to reprice items.

Respond to any other prompts, as needed. For example, you may be prompted to specify whether to use the new customer's default internal notes, whether to use the new customer's default ship via, or whether to copy any tax exemptions.
Continue processing the order as usual.