Returning Kits or Kit Components

Use these instructions to accept a return of an entire kit, or to return only certain kit components.

When accepting a return of a full standard or dynamic kit, you can return the entire kit as one item. When accepting a return of a full kit-on-the-fly, you must return the kit's individual components as separate line items.

To return an entire kit:

Create a sales order for the customer returning the kit, and display the order's Body screen.
In the Qty/Unit field, enter the kit return quantity as a negative amount (for example, enter "-1" if one kit is being returned).
In the Product Description field, enter the kit product.
If prompted, verify the returned product kit.
Continue processing the return as usual.

To return only certain kit components:

Create a sales order for the customer returning the kit components, and display the order's Body screen.
In the Qty/Unit field, enter the quantity of an individual kit component that is being returned as a negative amount. For example, if a quantity of "1" is being returned, enter "-1".
In the Product Description field, enter the kit component product.
If prompted, verify the returned kit component.
Repeat steps 2-4 for each component being returned.
Continue processing the return as usual.