Following are the control maintenance records used with warranty tracking, along with additional setup requirements.
Set the following control maintenance record:
The system provides a default, generic Warranty Information screen, which is used whenever no user-defined Warranty Information screen is linked to a buy line. None of the fields on this screen require entries, so you can complete only the fields your supplier needs to honor the warranty.
Specify the default screen using the control maintenance record Default Warranty Information window.
You can create a user-defined Warranty Information screen, which can be linked to a buy line. The screen can be general enough for use by many buy lines, or it can be specifically tailored to gather the warranty information for one buy line.
When you create a user-defined screen, you have considerable control over the fields. For example, you can specify whether a field requires an entry or not. You can also create validated fields, in which pressing F10 displays a list of valid options.
The process of creating user-defined screens is beyond the scope of this help topic. The system requires administrators to attend a class before creating user-defined files or screens.
To use a custom Warranty Information screen, establish a link between it and the buy line. This is done using the Warranty field on the Additional Buy Line Data screen within Buy Line Maintenance. Press F10 in the field and specify which user-defined screen displays to gather the buy line's warranty information. For more information, see Identifying Warranty Information for Buy Lines.
Use the Return Policy Message screen to enter the text that displays for the buy line's return policy. For example, enter a message such as "No returns after 30 days." For more information, see Entering Return Policies for Buy Lines.
The message can be viewed on the Return Goods Verification screen.
The system provides a Warranty Report that you can use with the default Warranty Information screen. You can also customize your own warranty reports. For more information, see Running the Warranty Report.
See Also: