Managing Messages

Use the Sent and Received Messages screens to view and manage your messages. The system stores your sent and received messages until you delete them.

The screens that display sent and received messages use the same layout and hot keys.

From these screens, you can:

View your sent or received messages.
Delete duplicate messages.
Redirect or resend a message.
Create a new tracker and copy the message into it.
View a tracker referenced in a message.
Print the displayed messages.
Send the displayed messages to your Hold file.
View a dialog of all the messages exchanged between you and another user.

To view a message:

From the System menu, select Message System to display the Message screen.
Use the Recvd or Sent hot key to view the messages.

A screen displays the messages you selected, showing the following information:

Field	Received Messages Description	Sent Messages Description
Date	Date when the message was received.	Date when the message was sent.
Time	Time when the message was received.	Time when the message was sent.
User ID	ID of the user who appended to the tracker or sent the message.	ID of the user to whom you sent the message.
Message	Text of the message or a notification with the ID number of the tracker to which a comment was appended.	Text of the message or a notification with the ID number of the tracker to which a comment was appended.

Use the Arrow Keys to scroll up and down through your messages.
Use the hot keys to perform the following functions:

Hot Key	Function
Delete	Deletes the message on which your cursor is placed.
Delete All	Deletes all the messages listed on the screen. The system prompts you to confirm the deletion.
Redirect	Sends the message to another user. At the prompt, enter the user ID for whom to send the message. (If you press Esc, the message is not sent.) The system sends the message with the preface Redirected from: User ID and adds the message to your Sent Message list.
Job Queue	Creates a new tracker containing the message. At the prompt, enter the ID of the user you want to add to the tracker. The system displays the Call Tracking Entry screen for the entered user ID with the message displayed in the tracker Comment field.
View	When the cursor is placed on a tracker message, displays the Call Tracking Entry screen for that tracker.
Resend	Resends the message to the same or another user. Enter the user ID(s) on the displayed Message screen to resend the message.
Delete Dups	Deletes duplicate messages (messages with the same information in the Message field). The system prompts you to confirm the deletion.
Print	Prints all selected messages. To select a message, place the cursor next to the message and press the Space Bar. An asterisk (*) to the left of the Date field indicates that the item is selected. Press the Space Bar again to de-select the message. To select a group of messages, use the Select hot key. If you do not select a message and use the Print hot key, the prompt Would You Like to Print ALL Your Messages displays. Enter Y to print all displayed messages.
Hold	Sends the displayed messages to your Hold file.
Select	Displays only messages which meet selection criteria based upon: Text Search String – Displays messages containing the text you enter. User ID – Displays messages sent to or received from that user only. Msg Start Date – Displays all messages sent or received on or after the indicated date. Msg End Date – Displays all messages sent or received on or before the indicated date. Use this function to select messages to print or send to your Hold file.
Clear Select	Clears your selected messages and displays all messages on the Receive or Send screen.
Dialog	Displays the Message Dialog screen.

Press Esc to return to the Message screen.