Viewing Maintenance Logs

Maintenance logs track and record changes made to fields in records throughout the system. When you make branch-specific changes to a record, the system displays the designated branch in the log entry. The system also records your responses to the Reason for Change prompt when you exit screens after making changes.

You must enable maintenance logging for a file before the system can record information for that file. For more information, see Setting Maintenance Logging Parameters.

To view a maintenance log:

From any screen that has a Log hot key, use that hot key to display the Maintenance Log Viewing screen.

The system populates the fields with the following maintenance log information:

Column	Description
File	The file name of the system program where you made changes, such as TRACKING.LOG, PRODUCT, MATRIX, or CUSTOMER.
Item	The first line from the record, such as a customer or product description, or the first comment from the tracker in Call Tracking.
User ID	The user ID of the person who made the change to the record or tracker.
Date	The date of the change.
Time	The time of the change, including the time zone.
Description	The description of the change. The system records the following: System-generated changes, such as field changes when a tracker was created, or branch-specific changes to products or entities. User-entered messages, such as reasons for making changes to records. The amount of detail displayed in this field depends on the entry in the Maint Logging field on the File Definitions Maintenance screen.

Use the following hot keys, as needed:

Hot Key	Description
Synop	Displays only the first line of each entry's description.
Expand	Displays all lines of each entry's description.
View	Attached transactions included in the comments.
Select	Enter criteria to use to locate a change in a log.

Press Esc to return to the previous screen.