To look up contact information:If a user who logs in to your site with a contact login ID and not a company login ID, calls you with login problems or other questions, use the Web Password Lookup screen to identify the user's login and company information.
To look up contact information:
From the System > Custom > Web Commerce menu, select Web Lookup Password to display the Web Password Lookup screen.
In the Login ID field, enter the contact's login name and press Enter.
The following information about the contact displays:
|
Field |
Description |
|
Password |
The password associated with the contact login ID. |
|
Contact ID |
The contact record identification number. |
|
First Name |
The contact's first name as defined in the contact record. |
|
Last Name |
The contact's last name as defined in the contact record. |
|
Company |
The company with which the contact is associated. |
Use the Contact hot key to open the contact record for this individual.
Use the Entity hot key to open the customer record with which the contact is associated, or to create a new customer record for the contact.
Press Esc to close the Web Password Lookup screen.
See Also: