Viewing Open Orders and Open Bids in Web Commerce

Use the Open Orders page to view a list of all your open orders and open bids. You can search for a transaction by entering a reference number, purchase order number, or release number.

The Open Orders page also displays open bids, indicated by a Submitted status. Most web site orders enter the system as bids. After review and processing approval, the bids change into orders and display as In-Process. A bid's pricing is only good for a specified amount of time before it expires. If a bid is not expired, you keep the bid's pricing when you copy items from the bid to your shopping cart. You may encounter price changes when copying items from an expired bid to your shopping cart.

When viewing open orders, you can do any of the following:

• View your account's open orders and order generations.

• Search for a transaction.

• View order details.

• Copy items from a bid or a past order to your current order.

• Copy items to a product group.

• Modify a bid.

Depending on how the web site is set up for you, if no items are found for the active ship-to account, the Open Orders page displays information for the bill-to account. Click the link at the top of the page to return to the ship-to account's open orders.

To view your account's open orders and open bids in web commerce:

1. From the My Account menu, select Open Orders/Bids to display the Open Orders/Bids page.

The following information displays for each open order and bid:

2. To view orders and bids that occurred during a specific date range, enter the date range in the From and To date fields. Use the adjacent buttons to display a calendar and specify a date.

For example, if you only want to view orders placed or shipped during September 2002, type 09/01/2002 in the From field and 09/30/2002 in the To field.

3. In the Select By field, select Order Date  to select orders and bids that have an order date that falls within the date range you entered. Select Ship Date to search on the ship date of an order.

4. Click Get More Transactions.

To search for a transaction:

1. From the My Account menu, select Open Orders/Bids to display the Open Orders/Bids page.

2. In the search field at the bottom of the displayed orders table, enter one of the following:

3. Sales Order number

4. Purchase order number

5. Release number

Note: You can also perform an advanced order search.

3. Click Go.

If one item is found, it opens. If more than one item is found, a list displays on the Order Search Results page. The Order Search Results page displays both open orders or bids that you have submitted, and orders that have been invoiced. If an order has been invoiced, it is listed by the order generation, for example. S123456.001. Click a listed item to display it.

Note: The first time you initiate a search, the date range adjusts to include the orders returned in the search results. If you narrow the date range and search again, the date range also applies to the search. For example, if you are viewing orders and bids for 09/01/2003 to 09/30/2003, searching brings up all the matching transactions that fall within the date range.

To view order details:

1. From the My Account menu, select Open Orders/Bids to display the Open Orders/Bids page.

2. In the Order Number column, click a transaction number.

The following order details display:

• Shipping and billing addresses

• All order items

• Subtotal

• Tax

• Freight charges

• Handling charges

• Discount if applicable

• Total amounts

Totals are pre-discount if the payment terms for the order have not yet been met.

Note: For nonstock products, *CALL* may display in place of the availability and prices, and in place of the order totals. Call the distributor for information.

To copy items from a bid or a past order to your current order:

1. View a listed order.

2. Click Copy Items to Current Order to copy the items from the order to your current shopping cart.

To copy items from an order or bid to a product group:

1. View a listed order.

2. Click Copy Items to Product Group to copy the items from the order to a product group.

To modify an open bid:

1. From My Account, select Open Orders/Bids to display the Open Orders/Bids page.

2. In the Order Number column for a submitted order, click a transaction number to display the bid contents.

3. Click the Modify Bid button at the bottom of the page to modify the bid.

If another user is currently modifying the same bid, a message displays at the top of the order review page indicating that another user is modifying the same order and that your changes cannot be submitted.

See Also:

Account Information in Web Commerce Overview