Use the credit and rebill feature to adjust freight discrepancies on orders in the Freight Audit Queue. You can create a credit only, a rebill only, or a credit and rebill. You can do any of these for an entire order generation, or for specific line items within an order generation.
When creating a credit and rebill for an invoiced order generation, the system verifies your SOE.CLOSED.ORDER.EDIT authorization level to ensure that you are authorized to edit that generation.
To create a freight credit and rebill:
Locate the order for which you want to create a freight credit and rebill.
In the Sales Order column for that line item, right-click and select Credit/Rebill.
At the Credit/Rebill prompt, select one of the following from the drop-down menu: Both Credit and Rebill, Credit Only, Rebill Only, or None.
Select one of the following to process the order:
All Line Items - Credits and/or rebills the entire order with all generations and line items..
Select Line Items - Credits and/or rebills only the selected line items on the order. The system displays a list of items from which you select the items you want to credit and/or rebill.
Cancel - Returns you to the Freight Audit Queue.
The Credit/Rebill window displays the order number details.
Click Edit the Rebill Invoice to display the sales order.
Edit the sales order, as needed, and process the order.