When you have a user ID that represents a group, you need to designate other users to monitor the user job queue for this ID and respond to the trackers in the queue. For example, you might have a user ID called INFOREQ, to whom people in your company can submit trackers requesting information.
Use the Maintenance User Selection screen to identify the additional users authorized to maintain a user record that represents a group, and respond to and close trackers that require final action by this user ID.
To assign maintenance users to a user ID:
From the System > System Files > User Control menu, select User Maintenance to display the User Maintenance window.
In the User ID field, enter a user's ID to display the corresponding record.
From the Additional menu, select Job Queue to display the User Job Queue/Tracker Settings window.
Select the Limit Access to Maintenance Users option to allow only the maintenance users defined for this ID to perform the following tasks:
Add or delete this ID from the forwarding list.
View the User Job Queue for this user ID.
Change the followup status on that queue.
From the Edit menu, select Job Queue Maintenance Users to display the Maintenance User Selection window.
For each maintenance user, do the following:
In the User Name column, enter the maintenance user's ID.
In the Append Name column, select how the system describes the appends the maintenance user makes to trackers in the job queue.
Group ID - Displays the group user ID.
User ID - Displays the maintenance user ID. This is the default.
Group & User ID - Displays the group user ID followed by the maintenance user ID in parentheses.
Continue exiting windows until you have saved the updated user record.
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