Use the A/R collections functions to manage your collections activities. The A/R Collection Queue is a storehouse of all of your customer accounts that have open balances older than 30 days. It also shows your customers who have exceeded their credit limit. You can sort information in the queue in any number of ways, depending on what kind of activity you are managing.
As you contact customers about their accounts, you can document your conversations in a log. The log includes information about when you last contacted the customer, and when you need to contact them again. You can also record whether you sent them a reminder notice. When you record follow up dates, you can choose to view only those customers you need to follow up with on the collections queue.
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