Using the Avalara Error Queue

The Avalara Error Queue provides visibility into any errors that may occur when tax calculations are made through the Avalara procedure. Errors display in this queue for the following reasons:

Communication Error - The system did not receive a valid response from Avalara. Check the setup or network configurations.
Avalara Error - The system successfully communicated with Avalara, but the response indicated another error. These errors can be system-resolved and automatically deleted. For example, a non-existent address cannot return valid tax calculations and the system records and Avalara error in the Avalara Error Queue. If a user edits the sales order through Eclipse and enters a valid address, Avalara returns a valid response and tax calculation. The error entry is then automatically deleted from the Avalara error queue.
Tax Mismatch - After using the Avalara Tax Commit tool, the system receives a response from Avalara indicating a different tax amount from the one in the order. These invoices are already in a committed status. These errors must be manually resolved and deleted.

Note: The Avalara Error Queue only displays errors for sales order. Transfers and purchase orders do not display.

To...	Do this...
display the queue	From the Maintenance > Tax, Duty & Exchange Rates > Avalara Sales Tax menu, select Avalara Error Queue. Use the Start Date and End Date fields to define the time frame for which you want to display the queue results. In the Error Type field, select an error type to which you want to limit the display. For example, if you only want to address mismatches, select Tax Mismatch. Click Update.
view an error message received from Avalara	Hover the mouse over that line item and a tool tip displays the message received.
add additional views	From the View menu, select Change View to select different columns on the queue to best suit your needs.
add additional views	Use the View Manager icon and select User Defined View Maintenance to define a custom view with only the information you use on a regular basis. For more information about the columns on the queue, see Avalara Error Queue Column Details below.
display a graph of the current queue display	Right-click and select Create Graph. For more information about graphing in Eclipse, see Creating Graphs in the Graphing documentation
edit the displayed order	Do one of the following: From the Options menu, select Edit Order. Right Click and select Edit Order.
add a shortcut for the queue to the main Eclipse window	From the User Tools menu, select Add Widget Shortcut.
clear a line from the queue	From the Options menu, select Clear from Queue. You can also right-click on the line item to use this option.

Avalara Error Queue Column Details

The following columns are available by default in the Avalara Error Queue:

Use User-Defined View Maintenanceto adjust the columns and display the information you want to see.

Column	Description
Ship Date	The shipping date as displayed on the order.
Order ID	The order ID including the individual generation for the tax information on the order.
Customer	The customer as displayed on the order.
Print Status	The current sprint status of the order.
Ledger Tax	The tax as calculated by the system normally.
Avalara Tax	The tax as calculated by the Avalara system.
Error Type	The error type that caused the order to display on the Error Queue, such as Tax Mismatch.