MAINT SOE (Sales Order Entry) Control Maintenance Records
The following control maintenance records belong to the SOE (Sales Order Entry) area within the MAINT (Maintenance) category.
Customer Calling Queue Branch
Indicate which branch you want the system to use when building the Customer Calling Queue. 
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Options
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Outcome of setting this control record
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Determines which branch the system looks at when determining if an order is included in the Customer Calling Queue.
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Default Value(s)
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Pricing Branch
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Dependencies
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The setting in the Customer Calling Queue Brch Input "All" Ignores User Authcontrol maintenance record can also effect what a user can see in the Customer Calling Queue.
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Action if set to Null
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Same as if set to Pricing Branch.
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Additional Information
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None
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Customer Calling Queue Brch Input "ALL" Ignores User Auth
Indicate if you want the system to search all branches and not just those that the user is authorized to view, when populating the Customer Calling Queue.
Calling Queue Use Vendor Ship Notice To Determine Orders In Trouble
For each branch, indicate whether the Customer Calling Queue considers vendor shipment notifications as a valid part of the earliest available date calculation when determining whether to list an order as being in a trouble condition. More:
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Options
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Outcome of setting this control record
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If set to Yes at the stock branch, the system performs this check in addition to the current logic that determines if an order is in trouble. If the earliest available ship date is the plenty date, the system checks for any vendor shipment notifications where the item in question might exist. If a vendor shipment notification exists with a ship date that is later than the plenty date, the system uses the vendor shipment notification ship date to determine if the order is in a trouble condition.
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Default Value(s)
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No
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Action if set to Null
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Same as if set to No.
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Additional Information
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When viewing Trouble orders In the Customer Calling Queue, using the View > Adjust Ship Date option, the ship date adjusts on the order based on the earliest date based on any vendor shipment notifications.
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Order Return To Bid Parameter
Set each parameters to determine when an open order displays in the Customer Calling Queue. Use this record to catch "dead" orders that are committing inventory and should be returned back to a bid status or canceled. More:
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Options
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For each of the following parameters, any number of days from 0 to 99999:
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Minimum Days Past Ship Date Before Any Action - Number of days that must pass beyond the ship date before the order displays in the Customer Calling Queue.
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Minimum Days Past Complete Date Before Warning - Number of days before a warning displays in the Customer Calling Queue about the order.
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Minimum Days After Warning Before Returning To Bid - Number of days after the warning displays before the system changes an open order back to a bid.
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Outcome of setting this control record
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Determines how the system handles open orders that appear to not be shipping.
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Default Value(s)
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Blank
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Action if set to Null
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The system does not warn or take any action on open orders that are past their ship date or complete date.
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Additional Information
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Run the Check Availability for All Orders program to trigger these dates. This process is a good way to catch dead orders, which commit stock that could otherwise be available for sale.
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