The products displayed on the Customer Specific Part Numbers window are the primary products listed for the customer, but you create a list of substitute products for each primary product listed. When you select a substitute item, the line item on the Customer Specific Part Numbers screen updates to reflect the new primary item and the former primary item becomes one of the valid substitute products.
Customer specific substitute items are available when entering orders for that customer. You can also create product-specific substitutes in Product Maintenance.
To define substitute products for a customer:
Select the primary product for which to create substitutes.
Select Edit > Substitute Products, enter a list of products that can substitute for the primary product, and click the Save List button.
To use one of the substitute products in the saved list, select Edit >Change Primary to display the Change Primary Substitute Product dialog box.
Select the product to substitute for the primary product.
The product selected on the Customer Specific Part Numbers window changes places with the substitute product in the list. You can change the primary product back at any time.
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