Backorder Statuses for Sales Orders

Some windows display a backorder status. For example, depending on your view, an order's Body tab may display a B/O column with one or two status codes. The first code indicates how the system will handle the backorder of the unavailable product, and the second code indicates whether substitute products are available.

Although similar, a backorder status code is not the same as an order status code. A backorder status code applies only to the backordered line item, while the order status code applies to an entire order generation.

Code	Backorder Status	Description
A	Ship When Available	A shipping ticket prints when any quantity of the backorder is available. Use caution with this code to avoid excessive shipments.
H	Ship When Complete	A shipping ticket prints when all quantities of all items in the backorder are available.
M	Ship Item Complete	Ship only when all components of the backordered line item are available. Use for line items with multiple components or multiple quantities.
L	Call When Available	The order appears in the calling queue when any quantity of the backorder is available.
C	Call When Complete	The order appears in the calling queue when all quantities of all items in the backorder are available.
X	Cancel	A canceled backorder. Counter terminals with a default Pick Up Now order status often default to this status for backorders. Note: If the backorder generation has a status of Cancel the item is priced using the ship date of the original generation.
I	Invoice	The item has been invoiced.
T	Ship Ticket	The customer has requested a ship ticket.
Y	Multiple Generations	An item is listed on more than one generation of the order.

Backorder status codes can include two characters. The first character is the customer's default backorder status code, based on their Backorder Status field setting in Customer Maintenance. If this field is blank, the system looks for a setting in the Customer B/O Action Defaultcontrol maintenance record, and then for a status for the Ship Via. If no status is found, the system uses Call When Complete.

A second character in the backorder status indicates that you can substitute or procure the line item.

Code	B/O Status	Description
S	Substitute	One or more substitute products are available.
P	Procurable	You can procure the backordered product from a branch or vendor.
O	Both	The backordered product has substitute products and is procurable.

For example, a backorder status of XP indicates the backorder is canceled, but the item is procurable. You could either procure the item, or use the Status tab to change the status.