Many times, customers want to have an estimation of what the freight charges will be on a particular order. Use the Freight Estimation utility to calculate the approximate shipping charges.
Using the
Note: Both
UPS® and FedEx® have pre-defined services
you can use. For a list of services, see UPS
Service IDs and Descriptions and FedEx
Service IDs and Descriptions in the Control Maintenance documentation.
To add an additional service, use the
To estimate freight on a sales order:
Display the sales order on which freight needs to be estimated.
Click the Status tab.
Use the Ship Via needed for freight estimation.
Based on your
The Incoming and Outgoing Freight and Handling charges begin at zero.
Use the Freight Estimation area to complete the following:
|
Field |
Description |
|
Estimated Weight (lbs) |
The system populates this field with an approximate weight based on the standard weights listed for the products on the order. You can change the approximate weight for the entire order, if needed. You can use whole numbers or integers. For example, if you estimate the order weighs 2.5 pounds, enter 2.5. |
|
Service |
The system uses the current available services and calculates the approximate shipping charge for the order and displays the rate in the Rate column for each corresponding service. Note: You change the value in the Estimated Weight field and press Enter to recalculate the rates. Available services are determined by the |
|
Rate |
Use the check box column to select the rate the customer wants to use for the order.
The system populates the upper part of the screen with the corresponding charges. The system populates the calculations in the Outgoing Freight Billable or Outgoing Freight Expense fields based on the Freight field in the Header tab of the sales order.
From the File menu, select Save.
Exit the window and return to the order.
The system sends a call to retrieve the freight information from the
individual carrier select. These settings are outlined in the
If you are not getting the response you expect, you can look at is the request/response files for each carrier:
LAST.ACTION~FEDEX.ESTIMATE.FREIGHT.REQUEST
LAST.ACTION~FEDEX.ESTIMATE.FREIGHT.RESPONSE
and
LAST.ACTION~UPS.ESTIMATE.FREIGHT.REQUEST
LAST.ACTION~UPS.ESTIMATE.FREIGHT.RESPONSE
The first of each of these from each carrier Eclipse creates. The second is the carrier’s response. It may contain more detailed error information to help you or a system administrator troubleshoot the information. These requests and responses are overwritten with each request.
Note: This request check should be done through the Eclipse Program Editor. Especially for FedEx files, which are not formatted, you should open them in the Program Editor and copy them out to an .xml readable format. We recommend contacting Eclipse Support if you are unfamiliar with the Program Editor.
Additionally, FedEx files are not formatted. We recommend
Additionally, if no data is being retrieved or displayed, check the
URL to make sure the web site you are trying to contact is up and running.
Check the URL entered in the
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Header/>
<soapenv:Body>
<soapenv:Fault>
<faultcode>soapenv:Client</faultcode>
<faultstring>
9999: Empty web-service request, unable to determine service.
</faultstring>
<detail>
<con:fault xmlns:con="http://www.bea.com/wli/sb/context">
<con:errorCode>9999</con:errorCode>
<con:reason>
Empty web-service request, unable to determine service.
</con:reason>
</con:fault>
</detail>
</soapenv:Fault>
</soapenv:Body>
</soapenv:Envelope>
See Also: