Troubleshooting EPad

If signatures are not attaching to their invoices, use the following two functions to help troubleshoot the issue:

Imaging Invoice Exception Report – Use to determine which invoices have signatures attached. This is useful in sorting out which transactions, if any, are missing signature attachments.
Reprocess Msg-Ack Utility – Use to reprocesses any images that are stuck in the msg-in directory by moving them to the msg-ack directory. From the msg-ack directory, the system can attach the signature images to their invoices.