Trackers, Logs, and Queues Overview

The Eclipse system uses trackers, activity logs, and queues to keep users up-to-date about tasks that need to be accomplished.

Trackers

Use the Call Tracking System to track and report on customer, vendor, and user issues. In addition, use the Call Tracking System to resolve problems. Trackers, at a group level, provide a running account of a problem and the activities taken to resolve it. At an individual level, use trackers to keep a running list of your tasks in the User Job Queue.

Use the Call Tracking System to:

Activity Logs

Activity logs are archives for trackers. Every customer, vendor, user, product, and order has an associated activity log.

Use an activity log to assign tasks to other users, to monitor the progress of those tasks, and to facilitate communication.

Two additional activity logs monitor the Electronic Data Interface (EDI), if it is installed, and the system as a whole. The system populates the logs, which system administrators and Eclipse support personnel use for diagnosing system problems.

Queues

Queues are electronic to-do lists. Queues hold system-generated or user-generated reminders of tasks that you need to manage. You are responsible for monitoring your job queues and different function queues.

For example, one function queue is the Call When Complete Queue. If an open order (one that is waiting for a back ordered item) has a status of Call When Complete and the back ordered item is received, the system adds an entry to the Call When Complete function queue.

See Also:

Call Tracking Maintenance Overview

Call Tracking Overview

Tracking Hours Worked On Trackers Overview

Online Customer Call Tracking Overview