When you display a tracker, the system begins tracking the time the tracker is open. When you close the tracker, the system displays the time you spent and prompts you to record the hours worked, along with a task code identifying the type of work you did.
From the Call Tracking Entry window you can also use the Detail Hours menu option to view or enter your hours. The Summary Hours menu option enables you to view a summary of hours worked by all users associated with the tracker.
Use the tracker stop watch, accessed by pressing Shift-F10 from anywhere in the system, to track the time you spend working on a tracker without having to keep the tracker open while you are working.
Run the Tracking Hours report to summarize the time spent working on trackers. You can use the report to analyze the types of tasks that require the most time.
See the following topics for information about how to log and track your time spent working on a tracker:
See Also: