Viewing Maintenance Logs

Maintenance logs track and record changes made to fields in records throughout the system. The system also records your responses to the Reason for Change prompt when you exit screens after making changes.

You must enable maintenance logging for a file before the system can record information for that file. For more information, see Setting Maintenance Logging Parameters.

To view a maintenance log:

From the File menu, select Maintenance Log to display the Maintenance Log Viewing window.

The system populates the fields with the following tracker maintenance log information:

Field	Description
File	The file name of the system program where you made changes, such as TRACKING.LOG, PRODUCT, MATRIX, or CUSTOMER.
Item	The first line from the record, such as a customer or product description, or the first comment from the tracker in Call Tracking.
User ID	The user ID of the person who made the change to the record or tracker.
Date	The date of the change.
Time	The time of the change, including the time zone.
Description	The description of the change. The system records the following: System-generated changes, such as field changes when a tracker was created, or branch-specific changes to products or entities. User-entered messages, such as reasons for making changes to records. The amount of detail displayed in this field depends on the entry in the Maint Logging field on the File Definitions Maintenance screen.

Use the following menu options, as necessary.

Menu	Menu Option	Function
Select	Select Criteria	Displays a screen where you can enter criteria to locate a change in a log.
Select	Clear Selection	Clears the selection criteria entered.
View	View Item	Displays attached transactions included in the comments.
	Synopsis View	Displays only the first line of each entry's description.
	Expanded View	Displays all lines of each entry's description.

Exit the window to return to the previous window.