Triggering E-mail Order Acknowledgements for Web Orders

You can automatically send an e-mail acknowledging each customer's web order. The e-mail uses a standard subject and message text that you create.

The e-mail feature requires the Outbound E-mail Commercecompanion product.For more information, seeOutbound E-Mail Overview.

To trigger an e-mail order acknowledgement:

1. From the Maintenance menu, select Customer and open a customer maintenance record.

2. From the Additional menu, select Activity Trigger to display the Activity Trigger Maintenance window.

3. In the Trigger Description column, select Web Order Entry Submit Order.

4. In the Activity Description column, select E-mail Message, Email Sales Doc, or Email Sales Doc HTML.

The Type, Foreground, and Background columns display the default settings for the trigger and activity combination..

5. From the File menu, select ActivityProperties to display the Send E-mail window.

6. In the To field, do one of the following:

• Enter the e-mail address of the person receiving the acknowledgement.

• Click the Multiple Itembutton to specify a distribution list with multiple recipients.

7. In the Subject field, enter a brief description that shows in the e-mail's subject line.

8. In the Message area, enter the e-mail's text. For example: Thank you for your order, which we are now processing.

9. Save your changes and return to the Activity Trigger Maintenance window.

10. Save your changes and return to the Customer Maintenance window.

11. Save the customer record and exit the window.

See Also:

Setup Requirements for Web Commerce

Assigning Activity Triggers