Requesting Special Products in Web Commerce

If you cannot find the item you are looking for, use the web site to place a special request. Adding this request to an order creates a sales order in Eclipse with a "Part Not Found" item. Your inside salesperson can then review the details and find a match to source for the order.

To request a special product in web commerce:

  1. Search for a product you want to order.

  2. At the bottom of the search results page, use the Click here to enter non-stock product info link to display the Enter New Product Info page.

  3. In the fields provided, complete the fields to provide details about the needed item.

Field

Description

Quantity Needed*

Enter the quantity you need for your order.

Price Range*

Enter the price range within which you want to keep the individual item cost.

UPC #

Enter the specific universal product code (UPC), if accessible, to narrow down the item search.

Model Number

Enter the specific model number, if accessible, to narrow down the item search.

Industry*

Select the industry category in which the product falls.

Manufacturer*

Enter the manufacturer to which you want to limit the search.

Description*

Enter full details for the item you want to add.

Additional Comments

Enter any additional comments for the salesperson to help locate the item, such as a job number on which you may have had the item previously.

* Required

  1. Click Add Request to Cart to send your request.

You receive an e-mail when the buyer locates the item, or as soon as additional information is available.

See Also:

Products in Web Commerce Overview