Following are some error messages you may encounter and the locations for more information on addressing them. The messages are sent through Eclipse Messaging to the identified user.
Two possible outcomes from running the Wells Fargo files:
Successful processing - If the file is successfully processed, the system displays the following:
MSG = Wells Fargo Flat File generated and sent to the Wells Fargo Payment Manager Service successfully. Batch:":BATCH.ID
Unsuccessful processing - If something fails displays this ERR.MSG:
MSG = Wells Fargo Flat File generated successfully but sending to Wells Fargo Payment Manager Service failed: ":ERR.MSG:" Batch:":BATCH.ID.
Following are some standard unsuccessful error message that may be displayed:
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Error Message |
Indicates... |
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Well Fargo FF: No payables found that need to be paid. |
All payables for Wells Fargo payment types are paid and not outstanding. |
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CCR payment is not configured in the "Wells Fargo Payment Manager" control record |
The credit card payment for Wells Fargo that is being loaded cannot be located in the valid payment types in the |
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Division/MAN are not configured for posting branch POST.BR:' in the "Wells Fargo Payment Manager" control record for CCR payment type |
The Division Number and Master Account Number (MAN) are not configured for the posting branch. These values are supplied by Wells Fargo, but must be entered in the |
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CEO Company ID is not configured in the Wells Fargo Payment Manager" control record |
The CEO Company ID is not entered or is incorrect in the |
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Contact ':CONTACT.ID:' does not exist! Verify contact information under "Vendor Payment Information in the Vendor Maintenance screen for "':VEN.NAME:" (":VEN.ID:") URL, Wells Fargo certificates, Certificate passphrase,Payment Manager username and passwords needs to be configured in the "Wells Fargo Account Information" control record |
The Contact ID does not exist in the system. Full contact information needs to be verified in the |